Orders
Each piece is only manufactured after your order has been made, which allows us to easily customise your piece. All products are produced individually and within a traditional Parisien silver workshop. Please allow for 1 - 3 weeks for manufacturing of your Jewels; This process is highly dependent on demand and the availability of materials especially concerning Jewelry with special stones.
SHIPPING
uml.studio charges 20 euros for international shipping for orders below 200 euros. If you are located in Paris, I will deliver your order personally for free.
UML. STUDIO delivers internationally via FedEx. UML. Studio will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of UML. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders.
The delivery time is highly dependent on your location but should arrive internationally within 4-8 days. Once uml.studio ships all over the world via Fedex. uml.studio cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to uml.studio’s control.
Once shipped, arrival time of packages may vary from country to country.
When the order is tendered to the courier, customers receive an email from Fedex providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit Fedex official website and insert the given AWB number in the specific area “Track Your Shipment”.
From the moment of dispatch the package is fully insured with Fedex against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at contact@uml.studio for support. We do not offer returns based on these accusations once the package has been signed for.
REFUND POLICY
Returns are not accepted due to customer error or change of mind.
Please carefully read the description of each piece, if you have any doubts about sizing, color, measures, or weight of the piece, don't hesitate to contact us (contact@uml.studio or DM on Instagram) and we will be happy to provide you all the extra information you might need.
In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 21 days
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please ensure that the item is returned in its original packaging and is the same condition as you received it. For your protection please return your order with an insured courier, and retain your receipt, as we are not responsible for items damaged or lost in transit.